Account & Data Deletion
You can ask Tranoo to delete your account and personal data, including information associated with Facebook Login. You do not need to sign in to read these instructions or to submit a request.
Your data, your control
You can ask Tranoo to delete your account and the personal information associated with it.
That includes information collected when you sign in with Facebook, such as the name, email address, and photo Facebook shares with Tranoo.
Delete your account from the app
The Android app includes account deletion. These are the steps in the current app:
- Open the Tranoo application.
- Sign in to your account.
- Open the Profile tab.
- In the Danger zone section, select Delete account.
- Read what is deleted, anonymized, or retained. If the app lists dependencies, resolve them first. Those can include an agency you own, active listings, contracts, offers, scheduled visits, payments, or open moderation.
- Choose Continue account deletion.
- Verify your identity with your current password, or sign in again with Google and then verify that session. Facebook sign-in is temporarily unavailable; use the form below if you cannot access your account with a supported sign-in method.
- Type DELETE, confirm that you understand the action is permanent, and choose Permanently delete my account.
When that signed-in confirmation succeeds, the app tells you the account has been deleted. Your profile and contact details are anonymized, and sign-in plus stored profile files are cleaned up afterward. That cleanup can finish after the confirmation screen. The app will not delete the account while required dependencies are still open. This website form does not perform that deletion.
Request data deletion
Use this form if you want Tranoo to review a deletion request. You do not need to sign in. Do not send a password, a Facebook access token, or an identity document.
What happens next?
- You submit this form. Tranoo stores the request and shows you a reference. The response is the same whether or not that email address is on a Tranoo account.
- If the address can receive mail, Tranoo sends a confirmation link. The link expires after 72 hours and works once.
- You open the link and confirm the request. That shows you control the email address. Tranoo does not delete anything before this confirmation.
- After confirmation, the request is marked verified and waits for an authorized administrator. Account deletion is then handled with Tranoo’s signed-in deletion process, which checks ownership and any records that must stay.
- You receive a message after an administrator has processed the request. A submitted or verified request is not itself a notice that deletion is finished.
An account request asks Tranoo to delete the Tranoo account and the personal data associated with it, within the limits described below.
A Facebook Login request asks Tranoo to delete personal data received through Facebook Login, including the Facebook sign-in link and the name, email, and photo Facebook shared. It does not by itself close a Tranoo account that can also be opened another way. Choose the account option if you want the account closed.
Removing Tranoo from your Facebook settings disconnects Facebook Login. It does not delete your Tranoo account or the data Tranoo already stores.
Tranoo does not delete an account from this page as soon as the form is sent. There is no fixed number of days promised for administrator review.
Information that may be deleted
Removed or anonymized when an account deletion is completed
- Account profile information, including name, photo, phone, city, and bio
- Facebook-linked and other sign-in identifiers, when the account deletion is completed
- Personal contact details stored on the profile and on past visit requests
- Saved properties, saved places, in-app search, and recent activity
- Notifications, push registrations, and active sessions
- Uploaded profile files, which are queued for removal
Information that may be retained
- Messages and conversations, which can remain visible to other participants under “Deleted user”
- Contracts, completed transactions, offers, and listing history
- Agency records, memberships, and information that belongs to other people
- Security, audit, and fraud-prevention records
- Records that must be kept for a legal or contractual reason
- Backup copies until the provider replaces them
Tranoo does not promise to erase every record. Information that must be kept for legal, security, fraud-prevention, dispute, or contractual reasons can remain, as can information that belongs to someone else.
Facebook Login data deletion
If you signed in to Tranoo with Facebook, you can ask Tranoo to delete the personal data associated with that login.
Choose “Delete personal data associated with Facebook Login” in the form above. No sign-in is required. Facebook sign-in is temporarily unavailable. If you can access your account with Google or email/password, you can also request whole-account deletion from Profile, then Delete account in the Danger zone, and verify your identity with a supported method before the final confirmation.
Disconnect Tranoo from Facebook
- On Facebook, open Settings & privacy, then Settings.
- Open Apps and websites. If Facebook has moved that list, look for apps or business integrations in Settings.
- Select Tranoo and remove it.
Removing Tranoo on Facebook stops future sign-in with Facebook. It does not delete the Tranoo account or personal data Tranoo already holds.
If you can no longer open your Tranoo account, submit the form with the email address on that account, including the address Facebook used. You do not need your Facebook password or an access token.