Privacy Policy

Contact and scope

Tranoo is developed and maintained by EIDELTA. Contact support@tranoo.app about personal information and your rights. See legal information for developer information. This policy covers the application and its account, marketplace and support services.

Information and purposes

• Account identifiers, email, name and authentication information provide sign-in and account management. Optional profile information includes phone, city, photograph and language. Google or Facebook may supply email, name and photograph according to the permissions you grant.
• Listings, photos, property locations, uploaded documents, saved properties, messages and visit requests provide the marketplace features you use. Agency features may include organization and verification details.
• Device location is used when you authorize a location feature. Selected photos and files are used for uploads; notification tokens deliver push notifications. Android settings let you manage permissions and notifications separately.
• Technical request information, operational logs, reports and support correspondence help operate and secure the service and handle support. Registration records include your account identifier, accepted document versions, an explicit acceptance event and UTC timestamp.

Account and feature processing is needed to provide the service you request. Security and abuse prevention protect users and the service; applicable legal obligations may require processing. Accepting this policy acknowledges these practices and does not authorize all optional device features or unrelated advertising.

Visibility and recipients

Public listings and profile information intended for display can be viewed by other users. Messages go to their participants; authorized moderation or support may review reported material. Do not submit others’ personal information without authorization.

Service providers support authentication, databases, file storage, hosting, notifications and email. Tranoo integrates Supabase authentication and storage and Firebase notifications. Google and Facebook manage their sign-in flows. Maps and external links may contact third-party services with their own policies. Relevant providers process information needed for those functions. Authorized personnel may access data for support, security or moderation; disclosure may also be required by applicable law.

Provider infrastructure may process data outside your country. Contact support for information about the providers and safeguards relevant to your account. Only share sensitive documents with another user or external service when you intend to do so.

Retention and deletion

Account information is retained while needed for your account and chosen features. Request account deletion in the application. Deletion removes or anonymizes profile information and starts authentication and stored-file cleanup; some cleanup is asynchronous. Shared conversations, transaction-related records, security records and a minimal account tombstone may remain for other participants, abuse prevention, disputes or legal obligations. Retention depends on those purposes, rather than every record disappearing immediately.

Local preferences and caches may remain until cleared or the app is uninstalled. Backups may retain earlier data until replaced under the provider’s backup lifecycle. Ask support about retention of a specific record.

Choices, rights and security

Edit available profile fields and preferences, manage Android permissions and notifications, or request account deletion. Contact support for access, correction or deletion and, where applicable law provides them, restriction, objection or portability. Support may request enough information to verify that the request concerns your account. You may contact the competent data protection authority under applicable law.

Backend services use authenticated access and encrypted network connections. No system guarantees absolute security: protect your credentials and report suspected misuse.

Versions

Version 2026-10-10 is available in English, French and Malagasy. Material changes will receive a new version and be communicated through the service or official website.