Account security
Keeping your account secure protects your listings, conversations and personal information.
Authentication
- tranoo uses secure authentication for your account.
- Sessions are protected with access tokens that expire; you may need to sign in again from time to time.
Passwords
- Use a strong, unique password that you do not use for other websites or apps.
- If you forget your password, use the forgot password flow to reset it.
- You will receive a reset link or code; choose a new password immediately.
Social sign-in (Google / Facebook)
- If enabled in your version of the app, you can sign in with your Google or Facebook account.
- This keeps you logged into the identity provider you already control.
Suspicious access
If you notice unexpected activity on your account:
- Reset your password immediately.
- Sign out of all devices if that option is available.
- Review your listings for unauthorized changes.
- Contact support.
Protecting personal information
- Only share contact details with people you are actually negotiating with.
- Be mindful of how much personal detail you include in your public profile.
- Prefer communication inside tranoo when practical.
- Report suspicious users or listings (see Marketplace safety).
Good security habits
- Keep your phone’s operating system and tranoo updated.
- Use the screen lock on your device.
- Be careful on shared or public Wi-Fi.
- Never install “modded” or unofficial versions of the app.